Reference

How h89web Handles Your Personal Data

Your account with h89web comes with a clear commitment: we collect only what we need to run your sessions, process your DANA, OVO, or GoPay transactions, and keep your wallet secure.

Account Data ProtectedWallet Transactions CoveredYour Rights ExplainedContact Path Available
h89web How h89web Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at h89web. Here is what that looks like in practice across the four areas that matter most to you.

Encryption in Transit and at Rest

All data moving between your device and our servers — including DANA, OVO, and GoPay payment confirmations — travels over SSL. Stored account records use encryption at rest so raw wallet details are never exposed.

Cookie and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings; disabling analytics cookies does not affect your account access.

Data Retention and Deletion

Active account data is kept for the life of your account. After closure, we retain records for the period required by applicable law, then delete them. You can request early deletion of non-essential data by contacting support.

Access Requests and Corrections

You have the right to request a copy of the personal data we hold on your account, ask us to correct anything inaccurate, or object to specific uses. Submit your request via live chat or email and we will respond within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this policy, want to access your personal data, or need to report a concern, our support team handles privacy requests directly. Responses are sent to the email address on your account, so make sure it is current before you write in.

Team online

Email Support

Send your data request or privacy question to our support address and we will respond to the email registered on your account.

Live Chat

Open the chat widget from any page while logged in to reach our Indonesia support team and raise a privacy or account data concern directly.

Account Settings

Some data corrections — like updating your phone number or linked wallet — can be handled straight from your account settings without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how personal data works on h89web. If yours is not here, reach out through live chat or email.

We collect your name, email address, phone number, and the payment method you choose — DANA, OVO, or GoPay. Device and IP data is also logged at login for security purposes.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations.

Contact us via live chat or the support email address. Include your registered email so we can verify your identity before releasing any account information.

Yes. After your account is closed, you can request deletion of non-essential data. Some records must be kept for the period required by applicable law before they can be removed.

Payment data is transmitted over SSL and is not stored in plain text. Transaction records are kept only as long as needed for account management and regulatory compliance.

We use session cookies for login continuity and analytics cookies to improve the lobby. Analytics cookies can be disabled in your browser without affecting your ability to access your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.