Reference

Legal Terms That Cover Your Account on h89web

Using h89web means your activity is governed by the terms set out here — covering how your account data is stored, how your transactions via DANA, OVO, and GoPay are handled, and what rights you hold when accessing the platform.

Account & Data PolicyDANA · OVO · GoPay CoverageIndonesia Region TermsWallet Transaction RulesYour Rights, Clearly Stated
h89web Legal Terms That Cover Your Account on h89web
CONTACT OUR LEGAL TEAM

How to Reach Us on Legal and Policy Matters

If you have a question about these terms, need to request access to your account data, or want to raise a dispute about a wallet transaction, our support team handles all policy-related enquiries. You can reach us via live chat on the platform, or submit a written request through our support ticket system. Responses to data access requests are handled in the order they are received.

Live Chat Support Open the chat window from your account dashboard. Describe your legal or policy query and a support agent will confirm the relevant terms that apply to your account.
Ticket System For written data requests or formal disputes involving DANA, OVO, or GoPay transactions, submit a ticket with your account ID and transaction reference number attached.
Account Notification Channel Policy updates and term changes are pushed to your registered account notification feed. Check this regularly if you want to stay current with any changes we make.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security at h89web

Your account security and data integrity sit at the centre of how we operate. SSL encryption covers every session from login to wallet transaction confirmation. We use session cookies to keep your account active while you browse and functional cookies to remember your payment preference — whether that is DANA, OVO, or GoPay. You can clear cookies from your browser at any time; doing so will log you out and reset your wallet default. Players in Medan and Bandung access the platform through the same encrypted mobile path as every other region.

SSL Session Encryption

Every page you load and every transaction you submit is encrypted end-to-end. Your DANA, OVO, or GoPay wallet credentials are never stored on our servers.

Cookie Policy

We use functional and session cookies only. No third-party advertising cookies are placed on your device. You can review and clear cookies through your browser settings at any time.

Account Data Retention

Your account data is kept for the duration of your active account plus the minimum period required by applicable dispute resolution processes. No longer.

Data Request Process

To access, correct, or delete the data we hold, contact support with your account ID. We confirm every data request in writing so you have a clear record of the outcome.

Common Questions About Your Legal Rights on h89web

These questions cover what we get asked most when it comes to account terms, data rights, and wallet policies. If your question is not here, contact support directly.

We collect the details you submit at registration — name, contact information, and the e-wallet ID you link, such as DANA, OVO, or GoPay. This is used for account verification and payment matching only.

Yes. Contact support with your account ID and state that you are requesting a data access copy. We will compile your account record and send it through your registered notification channel.

On account closure, your data is retained only for the minimum period needed to resolve any open disputes or satisfy applicable legal obligations. After that window, it is deleted from active records.

Access and eligibility depend on local law. Where online gaming is permitted in your region of Indonesia, these terms form the agreement between you and h89web. Where local law restricts it, those restrictions apply.

Submit a support ticket with your account ID and the transaction reference from your DANA or OVO app. Our team reconciles the payment record against our system and responds in writing.

We do not share or sell your personal data to third-party marketers. Account notifications about what is running on the platform are sent through your registered notification channel only, not via third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.